Service Desk Analyst
- Listed 19/4/24
- ACT
- Permanent / Full Time
Service Desk Analyst Location of work - Canberra, ACT, Australia
What success looks like in this role:
- Act as a single point of contact to provide 1st level IT support.
- Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
- Perform standard diagnostics to initiate the problem management workflow process.
- Strive for a high level of first-contact resolution.
You will be successful in this role if you have:
- Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365.
- Understanding of Active Directory and administration processes.
- Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.
- A keen interest in developing a career in IT (essential)
How to apply:
Apply directly for more information (complete Job Description) for this position, once you have read the JD provided, I'd be happy to discuss - Walter Faets.
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Australian citizen with security clearance is required for this position.
We can assist you in obtaining a security clearance.
BSI People are an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.